Cross-training is teaching a person how to perform tasks in more than one job.
According to Managing Quality by Foster (6th edition),
- Cross-training. Teaching a person how to perform tasks in more than one job.
According to the Lean Manufacturing by Feld,
- Cross-training. Employees in a process being trained to perform multiple steps within the process, preferably all the steps.
According to the HRBoK Guide,
- Cross-training. Learning new skills beyond one's current job responsibilities. Teaching employees the skills and responsibilities of other positions in the company to increase their effectiveness and to provide greater staffing flexibility in the organization.